Frequently Asked Questions
Everything you need to know about shopping with OMNES.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please visit our returns portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, OMNES ships to over 50 countries worldwide. Shipping costs and import duties are calculated automatically at checkout based on your location.
Are your products sustainably sourced?
At OMNES, we prioritize ethical manufacturing and sustainable materials. Detailed information regarding the origin and composition of each product can be found on its specific product page.